Refunds & Returns Policy
At FruttiBarVapes.com, we are committed to delivering premium Frutti Bar disposable vapes and a smooth, hassle-free shopping experience. Please read this policy carefully before submitting a claim.
All refund and replacement claims must be submitted on the same day after receiving your order. Claims submitted after this window will not be accepted.
Eligibility for Refunds or Replacements
We only approve refund or replacement requests in the following three situations. If your issue falls outside of these, we are unable to process a claim.
Wrong Item Received
You received the wrong item, flavor, or product variation than what you ordered.
Damaged or Non-Functional
Your order arrived damaged, leaking, or completely non-functional straight out of the box.
Lost in Transit
Your package was lost in transit or was never delivered to your shipping address.
Important: All claims must be submitted on the same day after receiving your order. Claims submitted after this window cannot be reviewed or approved, no exceptions.
How to Submit a Claim
To submit a refund or replacement request, send the following information to support@fruttibarvapes.com:
Your Order Number
Include the order number from your confirmation email so we can locate your purchase quickly.
Clear Photo or Video of the Issue
Attach a clear photo or video showing the problem — damaged device, wrong flavor label, leaking product, etc. This is required for all claims.
Short Explanation of What Went Wrong
Briefly describe what the issue is and when you noticed it. The more detail you provide, the faster we can resolve your claim.
Non-Returnable Items
Due to product safety and hygiene standards, the following items cannot be returned or refunded under any circumstances:
- ✕ Opened, used, or partially consumed disposable vapes. All disposable vapes are final-sale once opened.
- ✕ Products damaged due to customer misuse, improper storage, dropping, exposure to extreme heat or cold, or any other form of physical damage caused after delivery.
- ✕ Items returned without prior written authorization from our support team. Do not send products back without contacting us first.
- ✕ Claims submitted more than 48 hours after the confirmed delivery date. We are unable to review late submissions.
- ✕ Products purchased from third-party sellers, other websites, or any retailer other than fruttibarvapes.com. We can only process claims for orders placed directly through our store.
Please Note: Flavor preference is not a valid reason for a return or refund. If you ordered a flavor and do not enjoy it, we are unable to process a return on that basis. We recommend checking our full flavor descriptions before purchasing.
Refund Process
If your refund request is approved, here is exactly what happens and how long it takes:
Step 1 — Claim Submitted
You email support@fruttibarvapes.com with your order number, photo/video evidence, and description of the issue within 48 hours of delivery.
Step 2 — Claim Reviewed (within 24–48 hours)
Our support team reviews your claim and the evidence provided. We will contact you within 1 to 2 business days with a decision.
Step 3 — Refund Approved
If your claim is approved, your refund will be processed back to your original payment method.
Step 4 — Refund Received (5–10 Business Days)
Refunds typically appear on your original payment method within 5 to 10 business days after approval, depending on your bank or card issuer.
Important Refund Notes
- ⚠ Shipping fees are non-refundable. The cost of delivery is not returned as part of any approved refund.
- ⚠ If your order qualified for free shipping, the actual shipping cost incurred by us may be deducted from your refund total.
- ⚠ Refunds are processed to the original payment method only. We cannot issue refunds to a different card or payment account.
Replacement Policy
In some cases, instead of a refund, we may issue a replacement device for a verified defective product. This depends on product availability at the time your claim is approved.
When a Replacement Is Offered
If the exact device and flavor you ordered is in stock, we will ship a replacement at no cost to you. You do not need to return the defective device unless specifically requested by our support team.
If the Exact Item Is Out of Stock
If we cannot replace with the exact same item, we will offer you one of the following options:
Store Credit
We issue the full value of your defective item as store credit that you can use on any future order at fruttibarvapes.com. No expiry date on store credit.
Comparable Replacement
We send a replacement with a comparable Frutti Bar product — same device, different flavor — based on your preference. We will confirm with you before sending.
We will always contact you to confirm your preferred resolution before processing a replacement or store credit. You choose what works best for you.
Order Cancellations
Order cancellations are only possible within a very short window after placing your order. Once an order moves to processing or dispatch, it cannot be changed.
Can Be Cancelled
Your order can be cancelled if it has not yet been processed or shipped. Contact us immediately at support@fruttibarvapes.com with your order number.
Cannot Be Cancelled
Once your order has been processed, packed, or dispatched — it cannot be cancelled or modified. No exceptions.
Act fast: If you need to cancel an order, email us at support@fruttibarvapes.com as soon as possible after placing it. Orders are processed quickly — the sooner you contact us, the better the chance of cancellation.
Missing or Delivered-But-Not-Received Packages
If your tracking shows your package as delivered but you have not received it, please follow these steps before contacting us:
Check with your local carrier or post office. Sometimes packages are marked as delivered before they physically arrive, or they are held at a local facility.
Look around your delivery area. Check your mailbox, front door, side entrance, building reception desk, and ask neighbors — carriers sometimes leave packages in unexpected spots.
Wait 24 hours. Occasionally tracking updates ahead of actual delivery. If the package still does not appear within 24 hours of the delivery notification, proceed to the next step.
Contact us. If the package is genuinely missing after completing the above steps, email us at support@fruttibarvapes.com with your order number and tracking details. We will investigate with the carrier and work to resolve the issue as quickly as possible.
Please note: We are not responsible for packages that are marked as successfully delivered to the correct address. However, we will always do our best to investigate and find a fair resolution for our customers.
Need Help With Your Order?
Our support team is ready to help you with any refund, return, or replacement claim. Reach out and we will get back to you within 24 hours on business days.
Email: support@fruttibarvapes.com
Website: www.fruttibarvapes.com
Hours: Monday – Friday, 9 AM – 6 PM EST
Response time: Within 24 hours on business days