Shipping & Processing Policy
At FruttiBarVapes.com, we aim to deliver your Frutti Bar order quickly, safely, and with full care. Please review our complete shipping and processing guidelines to understand exactly how your order will be handled from start to finish.
Order Processing Timeline
Every order placed on fruttibarvapes.com goes through a careful processing workflow before it is handed to the carrier. Here is exactly what happens after you place your order:
Order Placed
Your order is received and payment is confirmed
Age Verified
Identity and age verification completed (21+)
Packed
Order picked, packed, and labeled within 1–2 business days
Shipped
Tracking number emailed and order dispatched
Processing Hours & Cutoff Time
We process orders Monday through Friday, excluding US federal holidays. Our daily order cutoff time is 2:00 PM EST.
- Orders placed before 2:00 PM EST on a business day begin processing the same day
- Orders placed after 2:00 PM EST begin processing on the next business day
- Orders placed on weekends or holidays begin processing on the next business day
Extended Processing Times
During high-volume periods — such as major product launches, holiday seasons, or promotional sales — processing times may temporarily extend beyond the standard 1 to 2 business days. We will communicate any significant delays by email if your order is affected.
Age Verification Note: All orders must pass our age verification process (21+) before processing begins. If age verification requires additional review, this may add up to 1 business day to your processing time. Orders that fail age verification are cancelled and fully refunded.
Estimated Delivery Times
Delivery speed depends on your location within the US and the shipping method selected at checkout. All delivery estimates are counted in business days — Monday through Friday, excluding public holidays — and begin from the date of dispatch, not the date of order.
Standard Shipping
Available for all eligible US addresses. Most customers across the continental US receive their orders within this window. Exact timing depends on your distance from our fulfillment location.
Expedited Shipping
Available in select regions. If expedited shipping is available for your address, it will appear as an option at checkout. Ideal for customers who need their order faster.
Factors That Can Affect Delivery Times
While we work hard to meet every estimated delivery window, the following factors are outside our control and may cause delays:
- Carrier delays — high volume periods at shipping carriers can slow delivery across all shipments
- Severe weather events — storms, floods, or other weather disruptions can affect carrier operations in affected regions
- US federal holidays — carriers do not operate on federal holidays, which can shift delivery by one or more business days
- Peak shopping seasons — periods like Black Friday, the holiday season, and major promotional events can increase carrier transit times
- Remote or rural addresses — deliveries to remote locations may take longer than the standard estimate
Please Note: Delivery estimates are not guaranteed delivery dates. They are carrier estimates based on standard transit conditions. fruttibarvapes.com is not responsible for carrier-caused delays beyond our processing timeline.
Shipping Costs
Shipping fees are automatically calculated at checkout based on your delivery address and the total weight of your order. Here is a breakdown of how shipping costs work:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 Business Days | Calculated at checkout |
| Expedited Shipping | 2–3 Business Days | Calculated at checkout |
| Free Shipping Promotion | 3–7 Business Days | FREE — on qualifying orders |
Free Shipping Promotions
We regularly offer free shipping promotions on qualifying orders. Free shipping thresholds and availability are displayed on our homepage and communicated through our email newsletter. Keep an eye on our site for current promotions.
Why Shipping Costs Vary
Because fruttibarvapes.com ships vaping products under the PACT Act using authorized private carriers — not USPS — shipping costs may be slightly higher than standard mail rates. PACT Act-compliant carriers require adult signature upon delivery, which adds a cost component to every shipment. This is a legal requirement for all online vape retailers in the US, not a choice we make independently.
Reminder: Shipping fees are non-refundable. If your order qualifies for a refund on the product, the shipping cost will not be returned. If your order originally qualified for free shipping, the actual shipping cost incurred may be deducted from your refund.
Order Tracking
Once your order is processed and dispatched, we make it easy to track every step of the delivery journey.
Tracking Email Sent Automatically
As soon as your order ships, you will receive an automated email containing your tracking number and a direct link to track your shipment in real time. Check your spam or junk folder if you do not see it within 24 hours of your expected dispatch date.
Track via Your Account
Log into your FruttiBarVapes.com account at any time to view real-time updates on your order status — from processing to in-transit to delivered. Your full order history is also available in your account dashboard.
Track Directly with the Carrier
Use your tracking number to track your package directly on the carrier's website for the most detailed and up-to-date location information. The carrier name and tracking portal link will be included in your shipping confirmation email.
Adult Signature Required at Delivery
All Frutti Bar orders require an adult signature (21+) at the time of delivery. The carrier will ask for a valid photo ID confirming you are 21 or older before handing over your package. If no eligible adult is available, the carrier will not leave the package unattended.
Shipping Restrictions & Limitations
Due to federal, state, and local regulations governing the sale and shipment of electronic nicotine delivery systems (ENDS) in the United States, we are unable to ship to certain locations.
🚫 Restricted Shipping Areas
We cannot ship Frutti Bar vape products to US states, counties, or municipalities where the sale or delivery of vaping products is prohibited by law. Restrictions vary by location and are subject to change as laws evolve.
If your shipping address falls within a restricted area:
- Your order will be automatically cancelled before processing
- A full refund will be issued to your original payment method
- You will receive an email notification explaining why your order could not be fulfilled
PACT Act Shipping Compliance
All Frutti Bar shipments comply fully with the Prevent All Cigarette Trafficking (PACT) Act, which regulates the shipment of ENDS products in the US. Under this law:
- We ship via authorized PACT Act-compliant private carriers only — not USPS
- Adult signature (21+) is required on all deliveries
- All applicable state and local excise taxes are collected at checkout
No International Shipping
At this time, fruttibarvapes.com does not offer international shipping. We ship to eligible US states and territories only. Orders placed with international shipping addresses will be cancelled and fully refunded.
Lost or Delayed Shipments
While we do everything we can to ensure timely delivery, fruttibarvapes.com is not responsible for delays caused by shipping carriers, weather disruptions, or incorrect address information. Here is what to do if your package appears delayed or lost:
Check your tracking link first. Use the tracking number from your shipping confirmation email to get the most current status of your shipment directly from the carrier.
Allow extra time for carrier delays. During peak seasons or severe weather, deliveries can run 1 to 3 business days beyond the estimated window. If tracking shows your package is still in transit, allow a little more time before escalating.
Contact the carrier directly. The shipping carrier has the most detailed and up-to-date information about your specific package. Call or contact them directly with your tracking number for the fastest resolution.
Contact us if the issue remains unresolved. If your package appears to be genuinely lost and the carrier cannot resolve the issue, email us at support@fruttibarvapes.com with your order number and tracking details. We will investigate and work with you toward a resolution.
fruttibarvapes.com is not liable for delays caused by carrier errors, weather events, or circumstances outside our control. However, we will always do our best to assist and find a fair resolution for every customer.
Damaged or Missing Items
If your package arrives damaged or with items missing, we want to know immediately so we can resolve it as quickly as possible.
Hours — All damage and missing item claims must be reported within 48 hours of delivery
How to Report a Damaged or Missing Item
Email us at support@fruttibarvapes.com within 48 hours of delivery and include the following:
- 📋 Your order number from your confirmation email
- 📸 Clear photos or video of the damaged packaging, damaged product, or evidence of missing items
- ✍️ A brief description of the issue — what arrived damaged, what is missing, and the condition of the outer packaging
Our team will review your claim promptly and work toward a resolution — either a replacement device or a refund, depending on the situation and product availability. Please refer to our Refunds & Returns Policy for full details on how claims are processed.
Important: Claims submitted more than 48 hours after confirmed delivery cannot be reviewed or approved. Please inspect your order as soon as it arrives and report any issues immediately.
Incorrect or Invalid Shipping Address
Please take a moment to carefully verify your shipping address before completing checkout. Errors in your shipping address can result in failed delivery, package returns, or lost shipments — and in most cases, we are unable to replace or refund orders affected by incorrect address information provided by the customer.
What Happens If You Entered the Wrong Address
- ❌ We are not responsible for orders delivered to an invalid or incorrect address provided by the customer at checkout
- ❌ We cannot redirect a package once it has been dispatched to the carrier
- ⚠️ If a package is returned to us due to an undeliverable address, we will contact you. Reshipping costs will be the customer's responsibility
- ✅ If you notice an address error immediately after placing your order, contact us right away at support@fruttibarvapes.com. If your order has not yet been processed, we may be able to update the address
Tip: Double-check your apartment number, ZIP code, and street name before hitting "Place Order." These are the most common address errors that cause delivery failures.
Questions About Your Shipment?
Our support team is here to help with any shipping question, tracking issue, or order concern. We respond to all messages within 24 hours on business days.
Email: support@fruttibarvapes.com
Website: www.fruttibarvapes.com
Hours: Monday – Friday, 9 AM – 6 PM EST
Response time: Within 24 hours on business days