Contact
Contact FruttiBarVapes.com
Have a question about your order, a Frutti Bar product, or anything else? We are here to help. Reach out to our support team and we will get back to you as quickly as possible.
Get In Touch
We are an authorized third-party retailer for Frutti Bar vape products in the United States. Our support team handles everything from order questions to product help — just reach out.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM EST
Average response time: within 24 hours on business days
Send Us a Message
What Can We Help You With?
Our support team at fruttibarvapes.com handles all questions related to your orders and Frutti Bar products. Here is a quick guide to the most common topics we help with every day.
📦 Order Status & Tracking
Not sure where your order is? Send us your order number and we will check the status and provide tracking information right away.
⚠️ Defective or Damaged Device
Received a device that does not fire, leaks, or was damaged in transit? Contact us within 7 days of delivery with photos and your order number for a fast resolution.
🔄 Wrong Item or Flavor
Got a different flavor or device than what you ordered? We will sort it out immediately and send the correct item at no extra cost.
💰 Returns & Refunds
Have an unopened product you need to return? Or a defective item that needs a refund? Reach out and our team will walk you through the process step by step.
🍓 Product & Flavor Questions
Not sure which Frutti Bar device or flavor is right for you? We know every product inside out — from the 15000's 13 flavors to the FB25000's 27 flavors. Just ask.
✅ Authenticity Concerns
Have concerns about whether your device is genuine? Contact us with your order number and scratch-verify code. Every device we sell is 100% authentic Frutti Bar.
🔞 Age Policy Questions
Questions about our 21+ age verification process, PACT Act compliance, or delivery signature requirements? Our team will explain everything clearly.
📋 Wholesale & Bulk Orders
Interested in buying Frutti Bar products in bulk? Send us a message with your requirements and our team will get back to you with wholesale options and pricing.
Before You Contact Us — Quick Answers
Check these common questions first — you might find your answer right here without needing to wait for a reply.
How long does shipping take?
Orders are processed within 1 to 2 business days. Standard delivery takes 3 to 7 business days after dispatch. You will receive a tracking number by email once your order ships.
Why was my order cancelled?
The most common reasons for order cancellation are failed age verification, an undeliverable shipping address, or a payment issue. If your order was cancelled, you will receive a full refund and an email explaining the reason.
My device is not working — what do I do?
First, check that the device is charged — connect it via USB-C for 30 to 60 minutes. If it still does not work after charging, contact us within 7 days of delivery with your order number and a photo or video of the issue. We will get it resolved fast.
How do I verify my Frutti Bar device is authentic?
Scratch the silver panel on your device packaging to reveal the verification code. Enter that code on the official Frutti Bar verification page. If the code confirms the device, it is 100% genuine. If it does not verify, contact us immediately.
Do you offer free shipping?
Yes — free shipping is available on qualifying orders. The current threshold is displayed on our website at checkout. All orders require adult signature (21+) upon delivery as required by the PACT Act.
Still need help? If your question is not answered above, use the contact form on this page or email us directly at support@fruttibarvapes.com — we will respond within 24 hours on business days.
About FruttiBarVapes.com
We are an independent, authorized third-party retailer for Frutti Bar vape products in the United States. We are not the manufacturer of Frutti Bar devices — but we source every product directly through Frutti Bar's verified supply chain, which means every device we sell is guaranteed authentic.
Our support team handles everything related to your purchase from our store — orders, shipping, returns, product questions, and authenticity concerns. For questions about Frutti Bar as a brand or manufacturer, please contact Frutti Bar directly through their official channels.
Every question you send us gets a real answer from a real person. We do not use automated responses. We care about every customer and every order — and we will always do our best to make things right.